So read your agreement and retain a copy for your records. The contract you sign governs the transaction. Make sure the contract says what you think it says What can you do if employees don’t follow through on their promises? Here’s how to prevent a misunderstanding:ġ. And a few years before, I also wrote about a missing AT&T refund that reminded me of Nguyen’s case. ![]() We had a similar case with an AT&T rebate offer last year. Incorrect AT&T billing happens a lot more frequently than you would imagine. What to do when an employee makes a promise that the company won’t keep? ( Related: What happened to the $700 rebate AT&T promised me?) So it was fair of Nguyen to assume that after he received a bill for $13.89 per month, he would have to pay the same amount, on the same day, for 36 months. Every customer has a recurring bill start date and bill end date.įor example, if your monthly billing cycle begins on the 21st of each month, your bill will reflect monthly charges through the 20th of the following month. It bills monthly rates one full month in advance. According to AT&T, the monthly billing cycle covers everything from the day a statement starts to the day it ends. Nguyen then would have received a bill for the first month. But when it comes to special offers or coupons, or an offer made by a representative, there’s usually a human agent involved at some point in the process. AT&T automates most of its billing systems. When Nguyen signed up to port his numbers to AT&T, a representative set up his account with the new phone numbers and the iPhone. The Nguyen case pulls the curtain on one of the least-understood aspects of wireless carriers: How does billing really work? (Art by Aren Elliott) How does AT&T billing work? Nguyen’s three iPhones that led to his $499 overcharge. And AT&T was following the contract - not Hernando’s electronic discount pledge. : and my new line the phone should be a dollar right? (iphone 11)īut what does the actual contract say? Nguyen didn’t send me the paperwork, but it’s likely that the contract would say something else. As a friendly reminder, your trade-in credits will be applied within 2-3 billing cycles and they will be retroactive, this means that we are going to receive credits for the months we did not receive them! The credits will be applied over 36 months! Does it sound good? I was checking here and I found out that all devices have arrived successfully to AT&T. : I really appreciate your valuable time and patience with me today. I’ll skip to the part where he gets to the offer. Nguyen couldn’t find the document, but he sent me a transcript of the chat between him and an AT&T representative named Hernando. So I asked him to send me his documentation. I wondered what the contract between Nguyen and AT&T said about this. Nguyen’s $1 iPhone offer seemed scammy, even though it was coming directly from AT&T. ![]() If something looks too good to be true, it probably is. Still, this may be the right moment to reflect on this universal truth. But a closer review of his correspondence with AT&T (I’ll get to that in a sec) shows that the offer Nguyen received was legitimate. Was Nguyen’s iPhone offer a scam?īy the way, this one was a scam back in 2019. My first instinct: Nguyen fell for a scam.Ī search for the $1 iPhone offer suggested that it might be.Ī screenshot from an AT&T community forum. Wait, $1 for an iPhone from AT&T? Is this some kind of scam? “I would like AT&T to credit me what we already paid and only charge us $1 per month for 36 months for the iPhone11, as agreed,” he adds. “I spent many hours contacting AT&T through phone calls and store visits, and they would not honor their sales quote,” he says. “Instead of paying $36 for the iPhone11 - $1 a month for 36 months - I’m paying $500, or $13.89 per month. ![]() “But after three months, I didn’t get the credit,” says Nguyen. The AT&T rep said it would take three billing cycles for the credit to show up. “He told me that adding an iPhone11 and a fourth line would cost $1 per month over 36 months,” he says. While he was in a chat session, a representative made him an offer he couldn’t refuse. Nguyen says he was moving three of his cell phones to AT&T. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands, including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International,, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience.
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